Case Study

Collections & Recoveries performance tracking & Insight Generation

Case Studies / Banking / Debt Collections

Global bank with a complex & large collections and Recoveries operations. 50+ reports from 30+ data sources produced across 4+ groups. Inconsistent financial metrics, and reporting was not designed to highlight loss prevention opportunities.


Our goal was to create an end-to-end Collection Metrics Management System (CMMS) to provide enhanced visibility for Collections and Recoveries performance tracking & improvement.


Leveraged Qouple™ – Intelligent linking/assembly of disparate data - link action files, customer and application files, statement files. Created longitudinal views (stich monthly/weekly/daily history files) to enable strategy effectiveness tracking.

Value Delivered

All metrics housed in one tool with standardized definitions. Created capability to identify and action loss prevention opportunities.

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